03 Nov, 2009
Who said Social Media can’t save councils money?
Posted by: Pez In: Council Stuff| social-media
Certainly not me! We as councils are constantly being asked to save money, and one big element of this is front facing customer services. It’s estimated that it costs councils £6.56 to deal with enquiries face to face, £3.22 by telephone contact, and 27p for online *.
So, imagine my joy when I get this tweet [...]
