Pezholio

It’s been a while since I first published my Beginners’ Guide to Twitter in Local Government, and since then (although, obviously not as a direct result of my blog post!) there’s been a plethora of local authorities using Twitter.
However, with a few notable exceptions, most councils seem to prefer the ‘fire and forget’ method of [...]

Certainly not me! We as councils are constantly being asked to save money, and one big element of this is front facing customer services. It’s estimated that it costs councils £6.56 to deal with enquiries face to face, £3.22 by telephone contact, and 27p for online *.
So, imagine my joy when I get this tweet [...]

A thought occurred to me when driving to work this morning (’cos I’m sad like that) about the kinds of services councils need to manage their social media (in particular Twitter) presence well.
This is particularly pertinent with the demise of Twitapps, which, amongst other things, allows you to keep tracks of @ replies via email. [...]

For those of you who don’t know, Twitter have recently announced new terms of service, mainly in an attempt to clear up stuff about who owns your tweets, but also to try and stop the flood of spam.
Now, as someone who hates spam on Twitter with a passion bordering on the psychotic, this is a [...]

Just a quick one here while I think about it. I’ve recently noticed there’s a new kid on the corporate Twitter block, and they’re not learning from the mistakes Habitat made earlier this year.
Lloyds Pharmacy (who have two locations on my High Street alone) have recently set up on Twitter and, judging by the [...]