Pezholio

Certainly not me! We as councils are constantly being asked to save money, and one big element of this is front facing customer services. It’s estimated that it costs councils £6.56 to deal with enquiries face to face, £3.22 by telephone contact, and 27p for online *.

So, imagine my joy when I get this tweet sent to @lichfield_dc:

Now, we don’t do roads, this is the responsibility of the county council, so I came back with this response:

This is the exact kind of response they’d get by calling us up, so the council’s Twitter account has made a cashable saving of £3.22 today! It’s baby steps, but it just goes to show that actively monitoring your Twitter presence can reap some real benefits.

* Thanks to numerous people on Twitter for getting these stats for me!