Pezholio

10 Oct, 2009

Royal Mail calls striking workers ‘whiny’ on Twitter. Sort of

Posted by: Pez In: stuff

Now, I’m sure you’re fed up of me banging on about the Royal Mail, but bare with me, this isn’t about postcodes.

Whilst idily surfing around Twitter using Tweetie 2 (which is awesome by the way), I thought I’d have a look at Royal Mail’s Twitter account to see if they’d had anything to say about the Ernest Marples postcode debacle.

Looking at their account, I noticed that they’d favourited a tweet, on closer inspection it appeared to be this:

It is written into the CWU constitution that Royal Mail must go on strike once every 4 months. Whiny fucks.

Now, correct me if I’m wrong, when you favourite a tweet, you’re effectively validating the opinion of the tweeter and saying that you agree with it.

This is wholly unprofessional, and to write off the concerns of thousands of workers whose jobs are at risk by calling them ‘whiny fucks’ is at best, clumsy, and at worst, insensitive – whatever you as an organisation think about the rights and wrongs of them striking.

I’m sure this will be attributed to the actions of an over zealous intern, but it really does highlight how you should tread carefully when on Twitter, especially if you’re a publicly owned organisation such as the Royal Mail.

5 Responses to "Royal Mail calls striking workers ‘whiny’ on Twitter. Sort of"

1 | Matthew

October 10th, 2009 at 11:35 am

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I think “favouriting” can mean whatever you want it to mean. Some people use it to mark messages they particularly like; others use it to mark things they want to remember for later; others use it to record nice things being said about them so they can read it when they’re feeling down. ;) I couldn’t say what’s going on in this instance, seems a bit silly, but I wouldn’t say that favouriting something means you necessarily validate or agree with it.

2 | Pez

October 10th, 2009 at 11:44 am

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Yeah, I guess you’re right, but the fact remains that your Twitter account is the ‘face’ of your organisation, and having tweets like this on your account doesn’t really send the right message.

While the Royal Mail have made no secret of the fact that they disagree with the strike, they shouldn’t really be going around favouriting tweets that belitttle the situation and use coarse language – they wouldn’t put swearing on their website, so why should their Twitter account be any different?

3 | Warren Pearce

October 10th, 2009 at 12:48 pm

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Totally agree that organisations need to be careful using Twitter. But think it’s a real stretch to say that favouriting a tweet means you’re “validating it’s opinion”. They *might* be using it that way but it’s by no means definite.

Favouriting tweets ia being used more creatively now, especially since @scobleizer’s experiment started. As Twitter search is so poor at finding old tweets, anything I’m slightly interested in I favourite so I can retrieve it later. If I don’t do that it effectively disappears after a few days.

No fan of #royalfail, just think there’s plenty of ammo to throw at them without attributing opinions to them without sufficient evidence :)

4 | Pez

October 10th, 2009 at 12:54 pm

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Hmmm… Yeah, you’re probably right, it’s a bit of a stretch – in my defence, I hadn’t been up long, and probably could’ve phrased it better :)

My reply to Matthew still stands though – it’s just not a very professional thing to do – especially as everyone can see your favourites and they appear on your Twitter page. I’m sure they didn’t realise that this would happen, but it does suggest that the Royal Mail has a less than respectful attitude to its frontline workers.

5 | isemann

October 10th, 2009 at 2:25 pm

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As a former frontline RM worker I can confirm your suggestion above Pez.

R!

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